Spill Repairs

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What You Should Do

  1. If your computer does not turn off on its own, turn it off immediately. If need be, do a hard shutdown.
  2. Blot up excess liquid with a soft cloth. Don't use a wiping motion, that just pushes the liquid around.
  3. Remove any cables, external drives, or other peripherals.
  4. Blot up the liquid that may have gotten on the removable media.
  5. Do not take apart the casing. This can void your warranty and you could damage internal components.
  6. Tilt the laptop from side to side to allow the liquid to drain out. Do this gently and do not shake the laptop.
  7. Place upside down so that any excess liquid that you couldn't reach will drain out.
  8. Use a blow dryer if you have one and set it on the coolest setting. Carefully dry the laptop, paying attention to the keyboard and the parts you removed. Keep the blow dryer moving over all parts.
  9. The minimum recommended drying time is one hour but it leaving the laptop to dry for at least 24 hours is preferred.
  10. Once your laptop has had time to dry, reattach the removable components and start up the laptop. If it starts up with no problems, then run some programs and try using the external media.
  11. If the laptop does not start up or there are other problems, it is time to bring your laptop to CIT.

What to Expect in Getting Your Computer Repaired

If your computer is the victim of spill damage that results in your computer being unable to turn on, it is likely that the logic board has been damaged. The repair will likely be very expensive. If you have an HP Business line or Apple computer, CIT can give you an estimate of this cost so that you can make a decision about whether to repair your current computer or purchase a new one.

If your computer turns on, it may work for several days, weeks, or months without problems, however most manufacturer warranties will be voided. In general, sugary drinks cause more damage than does water.