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Getting Assistance with Blackboard

Accessing Courses

If you have difficulty accessing or seeing courses in which you are enrolled, please first contact your course instructor. Not all instructors plan to use Blackboard (in which case, those courses will not be available to you, even if you are enrolled in those sections), or they have not made them available.

General Log-In and Navigation Issues

If you are having difficulty finding what you need in Blackboard or cannot log-in, please contact the CIT Help Desk via email at or give us a call at X58197.

Issues with Advanced Features and Faculty Support

All questions about using advanced features of Blackboard, or faculty with questions are encouraged to contact OCTET directly for support.

Additional Assistance

If you would like to browse documentation on the web, please use the links below. General questions regarding browser compatibility and other technical issues regarding Blackboard should be directed to the CIT Help Desk. Please contact the OCTET office for further help, especially questions regarding how to use, upload, or manage content, by phone 775-8345 or email at

OCTET-WPlogo.png Oberlin Specific Help