Staff Computer Requests

From CIT Wiki

Jump to: navigation, search

Faculty and staff may place their own requests for computer upgrades or replacements. Please see the information below to find out more about the process. If you still have questions, please contact the CIT Help Desk at x58197 or send us an email at cit@oberlin.edu.

NOTE: This form is for requesting College computers only. It is not for personally-owned computers or student organizations.

Contents

Replacement Criteria

or:

In general, computers are replaced on a 4 to 5 year cycle, however age alone is not a sufficient justification for replacement. Requests will be granted based on need, available funds, and whether the lifetime of the computer can be extended by upgrading RAM, system software and other updates.

Submitting Your Request

Submitting a computer request will be done using CIT's work order tracking system called FootPrints. Go to http://helpdesk.oberlin.edu/footprints/computerrequest.html to open the request page and begin by entering your Oberlin email address. You must be using a computer on campus or connect using VPN to access this page. Visit http://vpn.cc.oberlin.edu and enter your ObieID and password to connect.

Not quite sure what we're asking for? The fields we require are listed below with additional guidance on how to fill them in:

What Happens After a Request is Submitted?

Once we've received your request, the Director of Desktop Resources will review your request in consultation with appropriate administrators. If your computer request is approved, the Oberlin Technology Store will place an order for your computer and, upon arrival, provide it to the applicable Client Services staff member (Mac and Windows), who will contact you to inform you of the approval. When the computer arrives, this Client Services staff member will set up your computer with all the required software and then will contact you to schedule a delivery time.

Computer Deliveries

Computer deliveries for current faculty and staff will be conducted once per semester. In February, we will ask users to submit requests for delivery in March/April. In September, we will ask users to submit requests for delivery in October/November. Computer requests received outside these time frames will be processed during the next delivery cycle. A CIT Client Services representative will contact you to schedule a convenient date and time to deliver your new computer.

New faculty and staff will received their computers based upon their arrival date. Faculty arriving for the fall semester will receive their computers in July and August. Faculty arriving for the spring semester will receive their computers in January. Incoming staff will receive their computers as quickly as possible, as resources allow.

Exceptions are always made for critical situations such as non-functional systems. These will be taken care of as quickly as possible. Users should contact the CIT Help Desk as soon as issues become apparent (x58197, cit@oberlin.edu).

Additional Information

More details for about the Replacement Budget (RB) process are available here.

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox